EXCHANGES & RETURNS

We believe in creating pieces that inspire action. And we believe in your right to choose.

As a 100% digital brand, we respect your right to request an exchange or return, whatever the reason. The process
is designed to be simple and fast.

How to request an exchange or return

Contact the Acto concierge team by e-mail at atendimento@actowatches.com or via WhatsApp at +55 51
93505-5695.

Our concierge team is also available to answer any questions about your watch and assist you throughout the
exchange or return process.

You may exchange your order for any other Acto product or return it for a refund.

Important information

Exchange or return requests must be submitted within 7 days of receiving your order.

Requests submitted after this period will not be accepted.

For your request to be accepted, the product must be returned in perfect condition.

The product must show no signs of wear and must be returned in its original, undamaged packaging.

The package must include the invoice, all original tags properly attached, and all accessories included with the order.

All of the conditions above must be met for an exchange or refund to be processed.

If any discrepancy, damage, or signs of tampering are identified, the return will not be accepted and the product will
be sent back to the customer without prior notice.

Refund information

If you choose to return your order, your payment will be refunded once the product has been received back by Acto.

The refund will be processed through the same payment method.

Alternatively, you may choose to receive store credit with no expiration date, which can be used on our official
website.